Refund Policy

Eligibility for Refunds

– Refunds are processed for products that are returned due to being incorrect, expired, damaged in transit, or otherwise not as described.
– Refund requests must be initiated within 2 days of delivery by contacting our team by phone or WhatsApp.
– Products must be unused, unopened, and in their original packaging to be eligible for a refund.

Non-Refundable Items
– Items not eligible for refunds include:
  – Medicines, vaccines, and temperature-sensitive products
  – Perishable pet food (such as frozen or fresh items)
  – Products that have been opened or used

Refund Process
– Contact our team through phone or WhatsApp with your order details and reason for requesting a refund.
– After verification and receipt of the returned item (if applicable), your refund will be processed.
– Refunds are usually issued using the same payment method as the original order, except in cases where cash-on-delivery was used, in which case refunds will be arranged directly with you.
– Processing times may vary based on the method of refund and bank or payment partner timelines.

Exceptions
– Refunds are not provided for products returned outside the accepted return period.
– Shipping fees, if any, are generally not refundable except in cases of incorrect or damaged delivery.
– Sri Saravana Pets and Vets reserves the right to reject refund requests if the above criteria are not met.

Contact Information for Refunds