Terms of Use

Last updated: May 2025

Acceptance of Terms
By accessing or using the Sri Saravana Pets and Vets website
(https://srisaravanapetsandvets.com/),
or making a purchase via phone, WhatsApp, or in-store, you agree to comply with and be bound by these Terms of Use.
If you do not agree with any part of these terms, please do not use our services.

Services Overview
Sri Saravana Pets and Vets provides pet care solutions, including:
– Sale of premium pet foods and accessories
– Licensed veterinary medicines and vaccines
– Expert consultation in-store and over the phone
– Free home delivery within Coimbatore for qualifying orders

User Responsibilities
– Accuracy: You are responsible for providing accurate contact, delivery, and payment information when placing orders.
– Compliance: You agree to use the services and products for lawful purposes only.
– Minors: Purchases for veterinary medicines must comply with applicable legal age requirements.

Intellectual Property
All content on the Site—including but not limited to text, images, graphics, and logos—is the property of Sri Saravana Pets and Vets or its content suppliers and is protected by applicable intellectual property laws.
You may not reproduce, distribute, or use the materials for commercial purposes without our written consent.

Orders, Pricing & Payments
– Product Availability: Availability of items, pricing, and promotional offers are subject to change without notice.
– Order Confirmation: Orders must be placed via phone, WhatsApp, or in-store at our Vadavalli and Kovaipudur branches. Order confirmation and delivery depend on product availability and serviceability to your location.
– Payment: Payment terms will be communicated at the time of order placement and may differ for in-store and delivery purchases.

Delivery
– Coverage: Free home delivery is available for orders above ₹1000 within Coimbatore.
– Timings: Deliveries are facilitated during store hours (8:00 AM – 10:30 PM) and are subject to product availability.

Liability Disclaimer
– Sri Saravana Pets and Vets strives to provide the most accurate product and health information. However, we are not liable for any loss or damage resulting from errors, inaccuracies, or omissions, or for misuse of products.
– Veterinary advice provided in-store or via consultation is not a substitute for a formal veterinary diagnosis where required.

Third-Party Links
The Site may contain links to external websites (e.g., for payment processing, brand information).
We are not responsible for the content or practices of these third-party sites.

Changes to the Terms
Sri Saravana Pets and Vets reserves the right to change, modify, or update these Terms of Use at any time.
Continued use of the Site or our services constitutes acceptance of any revised terms.

Contact Information